IT Support That Actually Works
BOSSS Service Desk unifies incident management, service requests, and change control in a single platform—connected directly to your assets and security operations.
Service Desk Dashboard
Real-time operations overview
Ticket Types
12
Pending
8
In Progress
156
Resolved
End the IT Support Chaos
Traditional service desks create friction. Here's how BOSSS Service Desk streamlines IT operations and improves user satisfaction.
Disconnected Ticketing Systems
Support requests scattered across email, chat, and legacy tools with no unified view or tracking.
Unified service desk with omnichannel ticket intake and centralized management.
SLA Breaches & Blind Spots
No visibility into response times, resolution rates, or pending SLA violations until it's too late.
Real-time SLA monitoring with proactive breach alerts and performance dashboards.
Knowledge Silos
Tribal knowledge locked in individual heads, leading to repeated escalations and slow resolutions.
Searchable knowledge base with solution articles, procedures, and self-service portal.
No Asset Context
Technicians troubleshoot without knowing the user's devices, software, or recent changes.
Direct CMDB integration links tickets to affected assets with full configuration history.
See It In Action
Unified service desk with incident management, change requests, and service catalog—all in one platform.
5 types
Ticket Types
Automated
SLA Tracking
Customizable
Workflows
Self-service
Service Catalog
Complete ITSM Capabilities
Everything you need to manage IT services efficiently, from ticket creation to resolution.
Ticket Management
Track incidents, requests, and problems with customizable workflows and SLA tracking.
- List & Kanban views
- Priority management
- Assignee routing
- Custom fields
Knowledge Base
Build a searchable repository of solutions, procedures, and FAQs for faster resolution.
- Article management
- Search & discovery
- Self-service portal
- Version history
Service Catalog
Define and publish IT services with approval workflows and fulfillment tracking.
- Service definitions
- Request forms
- Approval chains
- SLA assignment
SLA Management
Define service level agreements and monitor compliance with real-time dashboards.
- SLA policies
- Breach alerts
- Performance reports
- Escalation rules
5 Ticket Types for Every Scenario
ITIL-aligned ticket types with customizable workflows for incidents, requests, problems, and changes.
Incident
Report an issue or service disruption
Service Request
Request a new service or access
Problem
Identify root cause of recurring incidents
Change Request
Request a change to infrastructure
CAB Review
Change Advisory Board approval
Connected to Your Entire Stack
Service Desk integrates natively with BOSSS modules and external tools for seamless operations.
CMDB
Asset context on every ticket
IAM
User identity & access info
XDR
Security alert integration
Email-to-ticket conversion
Slack
Chat-based ticket creation
Mobile
Mobile app for technicians
Meet Your Support Agent
Your AI-powered service desk copilot. Ask about tickets, SLA status, or knowledge base articles—get instant answers.
15
AI Tools
24/7
Available
Voice
First
Just Ask...
Natural language queries
"Show me open tickets assigned to me"
"Create a new service request"
"What tickets are approaching SLA breach?"
"Find knowledge articles about VPN issues"
Ready to Transform IT Support?
See how BOSSS Service Desk can reduce resolution times, improve SLA compliance, and make your IT team more efficient.
Unlimited
Tickets
AI-Powered
Automation
SLA
Management
ITSM
Integration
We use strictly necessary cookies to run this site. With your permission we would also use analytics and marketing cookies, including session recording. Cookie Policy